Welcome to HypnoResults. By using our website and booking services with Lorna Jackson, you agree to comply with and be bound by the following Terms and Conditions. We reserve the right to update these terms periodically. We encourage you to review this page whenever you book or access our services.

If you do not agree with any part of these Terms and Conditions, please refrain from using the website or booking appointments.

Therapeutic Approach & Individual Variation

Clinical hypnotherapy is an empowering, collaborative process that relies on your personal readiness and commitment to change.

• Tailored Support: While standard therapeutic framework principles are utilised, every session is customised specifically for you. There is no one-size-fits-all approach to therapy.
• Individual Outcomes: Because every person’s history, body chemistry, and life circumstances are unique, experiences, progress, and individual outcomes naturally vary from person to person. Results cannot be guaranteed.

Online Appointments & Payment Policy

All hypnotherapy consultations are conducted securely online via Zoom in a private, confidential setting.

• Booking Commitment: When an appointment is scheduled, that time is reserved exclusively for you, and dedicated preparation time is invested prior to your session.
• Payment Requirement: To secure your appointment, payment via direct deposit to our nominated account must be received at least 24 hours prior to your scheduled start time.

Cancellation & Rescheduling Policy

We understand that unexpected circumstances arise. To manage scheduling fairly, we require notice for any changes or cancellations:

• Notice Period: You may cancel or reschedule your appointment up to 48 hours (2 business days) before your scheduled time without penalty.
• Calculating Business Hours: Cancellations must occur during standard business hours (Mon–Sat, 9:00 AM – 5:00 PM Australian Eastern Standard Time). For example, a Monday appointment must be changed or cancelled by the preceding Friday during business hours.
• Late Cancellations & Missed Appointments: Cancellations made with less than 48 business hours’ notice, or missed appointments, will result in forfeiture of the session fee.

Urgent & Last-Minute Bookings

For appointments scheduled within the 48-hour (2 business days) window, full payment is required immediately upon booking. These urgent bookings are non-refundable and non-transferable.

Multiple-Session Programs & Packages

For clients enrolled in structured 4-session programs (such as Healthy Weight Management or Relaxation & Mindful Body Comfort Programs):

• Upfront Payment: Programs must be paid in full to our nominated bank account prior to your initial appointment to fully confirm your schedule.
• Session Breakdown: Incorporated into the total cost of the program, the first session is charged at the standard single-session rate.
• Non-Refundable Balance: Fees for remaining program sessions are non-negotiable and non-refundable once the program has commenced.
• Program Validity: All sessions within a multi-session program must be completed within two (2) months of your initial appointment date.
• Cancellation Rule: The standard 48-business-hour cancellation policy applies to each session in a program. Late cancellations or missed sessions will result in the forfeiture of that session.

Professional Standards & Telehealth Guidelines

All online hypnotherapy consultations delivered by Lorna Jackson adhere strictly to telehealth and practice guidelines established by peak Australian professional bodies, including the Australian Hypnotherapists’ Association (AHA).